Frequently Asked Questions
Aevorium Frequently Asked Questions (FAQs)
Last Updated: April 13, 2026
Welcome to the Aevorium FAQ. We've compiled answers to the most common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Email us at aevorium@gmail.com — we're here to help!
📦 Orders & Purchases
Q: How do I place an order?
A: Simply browse our product catalog, select your item(s), click "Add to Cart," proceed to checkout, fill in your shipping and payment information, and confirm your order. You'll receive a confirmation email within minutes.
Q: Do I need an account to order?
A: No — you can check out as a guest. However, creating a free account gives you benefits like:
Order tracking and historyFaster checkout with saved addressesEarly access to new products and promotionsWishlist functionalityQ: Can I modify or cancel my order after placing it?
A: Yes, as long as the order hasn't been processed yet (typically within 2-4 hours of placement). Email us immediately at support@aevorium.com with your order number and "CANCEL" or "MODIFY" in the subject line. Once an order has moved to processing/shipping status, we cannot guarantee changes.
Q: What payment methods do you accept?
A: We accept:
All major credit/debit cards (Visa, Mastercard, American Express, Discover) Shop Pay, PayPal, Apple Pay & Google PayAll payments are processed securely through Shopify Payments and PayPal's encrypted systems.
Q: Is it safe to enter my credit card on your site?
A: Absolutely. We use industry-standard SSL encryption to protect all data transmitted during checkout. Our payment processing is PCI-DSS compliant, handled by Shopify Payments — we never store your full credit card number on our servers.
Q: Do you charge sales tax?
A: Sales tax is calculated at checkout based on the delivery address and applicable state/local laws. The exact amount will be displayed before you complete your purchase.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: It depends on where you are and which shipping method you select:
| Method | Continental U.S. | Alaska/Hawaii |
|---|---|---|
|
Standard |
5-8 business days | 7-14 business days |
See our full [Shipping Policy](/pages/shipping-policy) for details.
Q: Is shipping free?
A: Yes! Standard shipping is FREE for all orders within the continental United States.
Q: Do you ship internationally?
A: Currently, we ship to the United States & United Kingdom. We're actively working on expanding to Canada, Europe, and other markets. Subscribe to our newsletter to be notified when international shipping becomes available!
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number and carrier link. You can also log into your account and view tracking under "Order History."
Q: What if my package is lost or damaged in transit?
A:
Damaged: Take photos and email us at aevorium@gmail.com within 7 days of delivery. We'll arrange a free replacement.Lost: If tracking shows no movement for 10+ days, contact us with your order number. We'll file a claim with the carrier and send a replacement or issue a refund.
See our [Shipping Policy](/pages/shipping-policy) for full details.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you're not completely happy with your Aevorium product, return it within 30 days of delivery for a full refund or exchange. See our full [Return & Refund Policy](/pages/refund-policy).
Q: Who pays for return shipping?
A:
Defective/damaged items / wrong item received: We provide a prepaid return label — free for you. Buyer's remorse (changed mind): You cover the return shipping cost.Q: How long does a refund take?
A: After we receive and inspect your returned item (2-3 business days), refunds are issued within 5-10 business days to your original payment method. Your bank may need an additional 3-7 business days to post it to your account.
💡 Products & Technical Questions
Q: What is the EDGE X720W?
A: The EDGE X720W is Aevorium flagship modular LED grow light designed for professional and serious indoor growers. Key specs:
| Spec | Value |
|---|---|
| Power Output | 720W (actual draw ~680W @ 120V) |
| PPFD Output | Up to 1,850 µmol/m²/s @ 12" |
| Spectrum | Full-spectrum white (3500K + 660nm red) |
| Efficacy | 2.7 µmol/J (typical) |
| Dimming | 0-100% (V0 dimmer included) |
| Daisy Chain | Up to 16 units in series |
| IP Rating | IP65 (water-resistant for grow environments) |
Q: What size growing area does the EDGE X720W cover?
A:
Vegetative stage: 5 ft × 5 ft (1.5m × 1.5m)Flowering stage: 4 ft × 4 ft (1.2m × 1.2m)For optimal results, mount the light 12-18 inches above the plant canopy and adjust based on growth stage.
Q: Does the EDGE X720W come with everything needed to set up up?
A: Yes! Every unit includes:
EDGE X720W LED grow light fixtureV0 dimmer knob (0-100% dimming)Heavy-duty rope ratchet hangersPower cord (NEMA 5-15P plug, standard US outlet)User manual and quick-start guideNo additional purchases are needed to get started.
Q: Is this light suitable for beginners?
A: The EDGE X720W is powerful enough for commercial operations but also beginner-friendly thanks to its plug-and-play setup and included dimming control. If you're just starting out, we recommend starting the dimmer at 50-70% for seedlings/clones and gradually increasing as plants mature.
Q: What is the power consumption? Will my electric bill go up significantly?
A: The EDGE X720W has an actual power draw of approximately ~680W at 120V (varies slightly by voltage). At typical electricity rates ($0.12-$0.15/kWh) running 18 hours/day:
Daily cost: ~$1.47 - $1.84Monthly cost: ~$44 - $55This is highly competitive compared to older HPS/CMH lighting technologies that consume significantly more wattage for similar output.
Q: Can I daisy-chain multiple units together?
A: Yes! The EDGE X720W supports daisy-chaining up to 16 units using a single power source (with proper amperage capacity). This makes it ideal for scaling from a small tent to a large commercial operation.
Q: What certifications does Aevorium have?
A: All Aevorium products are certified for safe use:
✅ CE — European Conformity✅ FCC — Federal Communications Commission (EMI compliance)
✅ RoHS — Restriction of Hazardous Substances
✅ LVD — Low Voltage Directive
✅ Patent Pending — Proprietary modular design technology
See our [Certifications page](/pages/certifications) for detailed certificates.
Q: Where are Aevorium products made?
A: Aevorium designs all products in-house with engineering teams across North America and Asia. Manufacturing follows strict quality control standards with each unit undergoing multi-stage testing before shipment.
🔧 Troubleshooting
Q: My light won't turn on. What should I do?
A: Follow these steps:
Check that the power cord is securely connected to both the driver and the outletTry a different outlet that you know worksVerify the dimmer knob is not set to 0% Check your circuit breaker hasn't tripped (the unit draws significant current)If none of these work, contact aevorium@gmail.com with your order number — we'll arrange a replacement under warranty if neededQ: The light is flickering. Is this normal?
A: Flickering may indicate:
Loose power connection → Check all cable connectionsIncompatible dimmer → Use only the provided V0 dimmerDriver malfunction → Contact us for warranty serviceIf troubleshooting doesn't resolve it, reach out to support.
Q: My light runs hot. Should I be concerned?
A: The EDGE X720W features a passive cooling aluminum heat sink design — it will feel warm to the touch during normal operation, which is expected and indicates heat is being properly dissipated. This is by design (no noisy fans!). However, if the unit feels uncomfortably hot to touch or emits a burning smell, disconnect power immediately and contact us.
📞 General Questions
Q: How do I contact customer support?
A: Here are all the ways to reach us:
| Channel | Details | Response Time |
|---|---|---|
| **Email** | aevorium@gmail.com | Within 24 hours (business days) |
| **Social Media** | @aevorium (Instagram/Facebook/TikTok) | Within 48 hours |
Business Hours: Monday – Friday, 9 AM – 6 PM EST
Q: Do you offer wholesale or bulk pricing?
A: Yes! For orders of 5+ units, we offer discounted wholesale pricing. Email aevorium@gmail.com with your requirements, and our B2B team will respond within 1-2 business days.
Q: Are you planning to release new products?
A: Absolutely! Aevorium is actively developing new additions to the EDGE lineup, including compact models for smaller grows and higher-output units for commercial facilities. Follow us on social media or subscribe to our newsletter to stay updated.
Still have questions? Don't hesitate to reach out!
📧 aevorium@gmail.com — We typically respond within 24 hours.